Terms of service

Effective Date: August 25, 2026

Welcome to HamariDookan.in.

These Terms of Service ("Terms") govern your access to and use of our website, online store, products, and services provided through HamariDookan.in.

In these Terms, the words "we", "us", and "our" refer to HamariDookan.in.

Our online store is powered by Shopify, which provides the e-commerce platform that allows us to sell products and provide services to our customers.

By visiting our website, placing an order, creating an account, or using our services, you agree to be bound by these Terms of Service and our Privacy Policy.

If you do not agree with these Terms, please do not use our website or services.

1. Use of Our Website

By using HamariDookan.in, you confirm that:

You are legally capable of entering into an agreement under applicable laws.
The information you provide during account creation or checkout is accurate and complete.
You will use our website only for lawful purposes.

You are responsible for maintaining the confidentiality of your account information and for all activities performed through your account.

2. About Our Products

HamariDookan.in offers products sourced from trusted suppliers and partners, including third-party suppliers such as BaapStore.

We make reasonable efforts to display accurate product images, descriptions, prices, and specifications. However:

Product colors may vary slightly depending on your device screen settings.
Minor differences in packaging, appearance, or design may occur due to supplier updates.
Product availability may change without prior notice.
Product shown under name of HamariDookan (HD) is just for showing on the website are generic products from Suppliers.
Hamaridookan does not not manufacture or produce any product, only responsible for selling through hamaridookan.in online store.

We reserve the right to modify, discontinue, or limit the availability of any product at any time.

3. Orders and Acceptance

When you place an order on HamariDookan.in, you are making an offer to purchase the selected products.

An order will be considered accepted only after:

Payment has been successfully received (for prepaid orders), or
The order has been confirmed for Cash on Delivery (COD).

We reserve the right to cancel or refuse any order due to reasons including:

Product availability issues
Incorrect pricing information
Suspected fraud or unauthorized transactions
Incorrect customer information

If your order is cancelled after payment, eligible refunds will be processed according to our Refund Policy.

4. Pricing and Payments

All prices displayed on HamariDookan.in are subject to change without notice.

The final price charged will be the price displayed at checkout.

Payments may be processed through authorized third-party payment providers.

We do not store complete debit card, credit card, or banking details on our servers.

You agree to provide accurate payment and billing information for all purchases made through our store.

5. Shipping and Delivery

HamariDookan.in works with third-party suppliers and shipping partners to fulfil customer orders.

Delivery timelines shown on our website are estimates and may vary due to:

Courier delays
Supplier processing times
Weather conditions
Holidays
Events outside our control

We are not responsible for delays caused by shipping carriers, suppliers, or circumstances beyond our reasonable control.

Once an order has been handed over to the shipping partner, tracking information will be provided whenever available.

For complete details, please refer to our Shipping Policy.

6. Returns and Refunds

All returns, replacements, and refunds are governed by our Return & Refund Policy.

Customers must review our Return & Refund Policy before placing an order.

We reserve the right to refuse returns that do not meet the eligibility requirements mentioned in our policy.

7. Third-Party Services and Suppliers

To provide our services, we may work with third-party providers, including:

Shopify (e-commerce platform)
Payment gateway providers
Shipping companies
Product suppliers, including Drop Ship India

These third parties may process certain information required to complete your order.

We are not responsible for independent policies, delays, or actions of third-party service providers.

8. Shopify Platform

HamariDookan.in is hosted on Shopify.

Shopify provides the technology platform that allows us to operate our online store. However, all purchases made through our website are transactions between you and HamariDookan.in.

Shopify is not responsible for products purchased from our store, order fulfilment, customer service, returns, or refunds.

9. Intellectual Property

All content on HamariDookan.in, including:

Logo
Brand name
Website design
Text
Graphics
Images
Marketing materials

belongs to HamariDookan.in or its respective owners.

You may not copy, reproduce, modify, distribute, or use our content without written permission.

10. Customer Reviews and Feedback

If you submit reviews, comments, suggestions, images, or other content to us, you grant HamariDookan.in permission to use this content for business purposes, including marketing and improving our services.

You confirm that your submitted content:

Is truthful
Does not violate any third-party rights
Does not contain harmful or illegal material

We reserve the right to remove reviews or content that violates these Terms.

11. Errors and Changes

We try to ensure all information on our website is accurate.

However, errors may occasionally occur regarding:

Product descriptions
Prices
Availability
Offers
Shipping information

We reserve the right to correct errors, update information, or cancel affected orders when necessary.

12. Prohibited Activities

You agree not to:

Use our website for unlawful purposes.
Provide false information.
Attempt to damage or interfere with our website.
Copy or misuse our content.
Attempt unauthorized access to our systems.
Engage in fraudulent transactions.

We reserve the right to suspend or restrict access to users who violate these Terms.

13. Limitation of Liability

To the maximum extent permitted by applicable law, HamariDookan.in shall not be responsible for:

Delays caused by third parties.
Losses caused by incorrect information provided by customers.
Temporary website interruptions.
Issues caused by payment gateways, courier services, or suppliers.
Nothing in these Terms is intended to exclude or limit any rights or remedies that cannot lawfully be excluded or limited under applicable law.

To the maximum extent permitted by applicable law, our liability in connection with an order will be limited to the amount paid for that order. Nothing in these Terms limits any rights or remedies that cannot legally be excluded or limited.