Refund policy

Return & Refund Policy

Effective Date: August 20, 2026

Welcome to HamariDookan.in. We strive to provide quality products and a smooth shopping experience. Please read this Return & Refund Policy carefully before placing an order.

1. Return Eligibility

Returns are accepted only in the following circumstances:

The product was damaged during delivery.
The wrong product was delivered.
The product has a manufacturing defect.
Important parts or accessories are missing.

Important: An order or products with value below ₹500 are not eligible for return, even if they are otherwise marked as return eligible.

A ₹129 return processing fee will be deducted from the approved refund amount for every return, regardless of the order value or refund amount.

To be eligible for a return:

You must notify us within 3 calendar days of delivery if you receive a damaged, defective, incorrect, or incomplete product. Requests submitted after this period may not be eligible for a return or refund.
The product must be unused and returned with its original packaging, accessories, and other items received with the order.
Clear photographs or videos showing the issue may be required before the return is approved.
Returns are not accepted for change of mind, personal preference, or incorrect product selection unless the product is damaged, defective, or incorrectly delivered.
Products showing signs of use, washing, alteration, customer-caused damage, or missing original packaging/accessories may not be eligible for a return or refund.
The ₹129 return processing fee will be deducted when the refund is processed.

2. Non-Returnable Items

The following products cannot be returned unless they arrive damaged or defective:

Personal care and hygiene products
Innerwear and intimate apparel
Perishable goods
Customized or personalized products
Gift cards
Digital products or downloadable items
Products marked as "Non-Returnable"
Products or Order with value below ₹500
Consumable or food items

3. Return Process

To request a return:

Contact our customer support and provide your order number.
Provide clear photographs or videos of the product, packaging, and issue.
Wait for our return request to be reviewed and approved.
Once approved, we will provide the necessary return instructions.
Do not send any product back without receiving approval from our customer support team.

4. Refund Policy

Once the returned product is received and inspected, we will notify you regarding the status of your refund.

If the refund is approved:

We will initiate the refund within 5–10 business days of approval.
The time taken for the refund to appear in your account may vary depending on your bank or payment provider.
For Cash on Delivery (COD) orders, refunds will be made through bank transfer or UPI after the required bank/UPI details are provided.
The ₹129 return processing fee will be deducted from the refund amount.
Shipping charges are generally non-refundable unless the return is due to our error or a defective product.

5. Order Cancellation

Orders may be cancelled before they are shipped.
Once an order has been dispatched, it cannot be cancelled.
If delivery is refused after the order has been shipped, applicable shipping and handling charges may be deducted from any eligible refund.