FAQs

Frequently Asked Questions (FAQs)

1. What is HamariDookan.in?

HamariDookan.in is an Indian online shopping store offering a wide range of quality products across multiple categories. Our goal is to provide a convenient, secure, and affordable shopping experience for customers across India.

2. Where do you deliver?

We currently deliver to most locations across India. Delivery availability depends on the serviceability of your PIN code.

3. How long does delivery take?

Most orders are delivered within 3–8 business days. Delivery times may vary depending on your location, product availability, and courier service.

4. How can I track my order?

Once your order is shipped, you will receive a tracking number via email or SMS (where applicable). You can use this tracking number to monitor your shipment.

5. What payment methods do you accept?

We accept secure online payments through trusted payment gateways. Available payment methods may include:

UPI
Credit Cards
Debit Cards
Net Banking
Digital Wallets
Cash on Delivery (where available)

6. Can I cancel my order?

Orders may be cancelled before they are processed or shipped. Once an order has been shipped, cancellation may not be possible. Please contact our support team as soon as possible for assistance.

7. What is your return policy?

If you receive a damaged, defective, or incorrect product, please contact us within the timeframe mentioned in our Refund Policy. Eligible returns and refunds will be processed according to our policy.

8. What should I do if I receive a damaged or wrong product?

Please contact our customer support with:

Your Order Number
Photos of the product
Photos of the packaging (if applicable)

Our team will review your request and provide the appropriate resolution.

9. Can I change my shipping address after placing an order?

Address changes may be possible only before the order has been processed. Please contact us immediately if you need to update your delivery address.

10. Do you charge shipping fees?

Shipping charges, if applicable, are displayed during checkout before you complete your purchase.

11. Are all products covered by a warranty?

Warranty coverage depends on the manufacturer and product category. If a product includes a manufacturer's warranty, it will be mentioned on the product page.

12. How can I contact customer support?

You can reach us through our Contact Us page or by emailing us at:

hamaridookan247@gmail.com

We aim to respond to all customer queries within 72 business hours.

13. Is it safe to shop on HamariDookan.in?

Yes. We use secure payment gateways and industry-standard security measures to help protect your personal information and online transactions.

14. Do I need to create an account to place an order?

No. Guest checkout may be available. However, creating an account allows you to track orders, manage addresses, and enjoy a faster checkout experience.

15. How do I know if my order has been confirmed?

After placing your order, you will receive an order confirmation email. If you do not receive it, please check your spam folder or contact our support team.